A "Day in the Life" of Selling
Preparing/Executing a CXO call...
A "day in the life of Selling" compares and contrasts the investments (time, money, resources) and return on investments (ROI) of two sales professionals preparing and executing a call with a CXO. Michelle had access to our methods and tools, Andy did not.
| Andy (Sales Rep) - WITHOUT Our Methods & Tools |
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Michelle (Sales Rep) - WITH Our Methods & Tools |
Before the call |
Scans company, client, and "net" sources to determine and assemble his understanding of the priorities for the company. |
Creates/modifies a "corporate presentation" with information gathered from his research. |
| (Investment = 8 Hours) |
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During the call |
Opens by sharing verbally some of his research with the goal of "earning the right" to review his company's capabilities. |
Attempts to ask a good set of open-ended questions to understand and confirm the CXO's priorities. He captures the limited responses from the CXO on his note pad. |
Provides a brief corporate overview highlighting his company's capabilities. |
As the call ends, he is directed back to his normal contacts. |
For the executive, the call was cordial but lacked substance and/or value. |
| (Investment = 15 Minutes) |
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After the call |
Andy returns to his "traditional" approach of selling and serving his client |
Andy questions BOTH the pressure from his manager to make the call AND the lack of value resulting from the CXO call. |
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MONICA (ANDY'S BOSS)... |
Hired Andy as a "professional" hire. |
Expects her team to act in a consultative manner and provide solutions to their clients. |
Now questions Andy's ability to "step-up" and his future with the company. |
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| REAL RESULTS |
| (ROI = ?) |
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Before the call |
Accesses an Industry Kit. |
Configures a Play from her Integrated Capabilities Playbook. |
Modifies two pre-populated "single page" visual aides (SIM Summary, Value Proposition). |
| (Investment = 3 Hours) |
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During the call |
Opens by giving the single page SIM Summary to the CXO that outlines her understanding of the company's organizational, operational, and infrastructure priorities and positions her company's capabilities. |
Questions to confirm and augment her understanding of priorities. |
Hands a single page Value Proposition that clearly defines the monetary worth of her company's capabilities based on a set of recognized organizational, operational, and infrastructure performance criteria. |
When asked, provides additional details to substantiate her company's capabilities through the use of a Play from her integrated capabilities Playbook. |
| (Investment = 30+ Minutes) |
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After the call |
Successfully executes a "series of next steps" to ensure the early-on and ongoing success of a major sales pursuit. As a result, the CXO now recognizes Michelle and her company as strategic providers of advice, products, and services. |
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TIM (MICHELLE'S BOSS)... |
Hired Michelle as a "professional" hire. |
Expects his team to act in a consultative manner and provide solutions to their clients. |
Provided the "how to" means (methods, tools, vocabulary) to support/enable his team to act consultatively and provide client-centered solutions. |
Pleased with Michelle's ability to "step-up" and with the prospects of her future with the company. |
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| REAL RESULTS |
Industry expertise throughout all sales segments >30%
Efficiency and value of "internal" sales processes (account planning, opportunity management, call planning, forecasting) >25%
CXO access (initial & ongoing) >20%
Average sales cycle times >20%
Sales results (new and existing clients) >15
Selling costs per transaction >15%
Yearly "sales operations" costs across all sales segments >10% |
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